At CRM HUB 360, we are committed to safeguarding the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our CRM platform. We collect various types of information to provide and improve our services. CRM HUB 360 uses collected information to deliver personalized user experiences, improve our services, and communicate important updates. We do not sell, lease, or otherwise disclose personal information to third parties unless required by law or with explicit user consent.
CRM HUB 360 only collects the information that we need. Some of that is details that you give us when you register for an account, enlist for an event, request customer support, or purchase something from us. We keep your name and contact details, but we don’t store credit card numbers.
When you visit our websites or use our product or software, we automatically collect some basic details like how you got to the site, where you navigated, and what features and products you use. We use these details to improve our websites and products and to drive new product evolution.
Sometimes, we receive information indirectly. Suppose you ask about our products through one of our referral programs or sign in for one of our products through an authentication service provider. In that case, they’ll pass on your contact details to us. We’ll use that data to complete the request that you made.
Our application CRM HUB 360 collects call data from the default dialler app, such as call logs, call history, call duration, caller ID, and any other call contents we may need. We store this collected data in our database and use it to train sales staff and to analyze staff/team performance, identify sales metrics, trends, customer engagement, needs, and market trends, and improve our sales activities and customer service. We strictly follow the guidelines of data security and do not transfer, sell, leak any call data collected with any internal, external, or third-party or individual or site for any reason.
To connect and communicate with you about products that you have used and that you have registered for, changes to this Privacy Policy, and changes to the Terms of Service.
To keep you notified of new products, upcoming events, offers, services, promotions, and other information that will be of interest to you.
To ask you to participate in surveys or to request feedback on our products and services.
To set up and keep your account and to do all things required for delivering our services, such as facilitating collaboration, providing website and mail hosting, and backing up and restoring your data.
To understand how you use our product, to monitor and control problems, and to enhance our products and services.
To deliver customer support and to analyze and enrich our cooperation with customers.
To detect fraudulent transactions and prevent other illegal activities, to report spam, and to defend the rights and interests of users, third parties and the public.
To update and analyze our records, find new customers, and give products and services that may be of interest to you.
To train staff and to analyze performance, identify sales metrics, trends, customer engagement, needs, and market trends, and improve our sales activities and customer service.
To analyze trends and track visitor navigations on our websites to understand what users are looking for and to better help them.
To monitor, manage and improve marketing campaigns and make recommendations relevant to the user.
Legal processing bases applicable to CRM HUB 360: If you are an individual, our legal basis for information collection and use relies on the personal information concerned and the context in which we collect it. Most of our information processing activities are typically based on (i) contractual necessity, (ii) legitimate interests of HUB350 CRM or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may require collecting your information legally or may need your details to protect your vital interests.
Withdrawal of consent: We rely on your consent as the legal basis, you have the right to withdraw at any time, but it will not affect any process that has already taken place.
Legitimate interests notice: Where we depend on legitimate interests as the legal basis, and those interests are not specified above, we will undoubtedly explain to you what those interests are at the time that we collect your details.
Opt out of non-essential electronic communications: You have the option to unsubscribe from newsletters and non-essential messages by using the ‘unsubscribe’ function present in all such communications. Essential notices and emails, such as account notifications (password changes, renewal reminders, etc.), security incident alerts, security and privacy updates, and crucial transactional and payment-related emails, will continue to be sent.
Disable cookies: It is possible to disable browser cookies before visiting our websites but be aware that doing so may limit your ability to use certain features of the websites effectively.
Optional information: You can choose not to provide optional profile information, including your photo. Additionally, you have the flexibility to delete or modify your optional profile information. Filling in non-mandatory fields in any form linked to our websites is entirely optional.
All CRM HUB 360 group entities listed here have access to the information covered in Part I. Personal information is not sold, and sharing is limited to the ways described in this Privacy Policy, with parties who adhere to appropriate confidentiality and security measures.
Employees and independent contractors: Only employees and independent contractors of relevant CRM HUB 360 group entities have access to the information covered in Part I on a need-to-know basis. Compliance with this Privacy Policy is mandatory for all employees and independent contractors.
Third-party service providers: Personal information and aggregated or de-identified information may be shared with third-party service providers engaged by CRM HUB 360, such as marketing and advertising partners, event organizers, web analytics providers, and payment processors. These providers are authorized to use your personal information only as necessary to deliver services to us.
Domain registrars: When you register a domain through CRM HUB 360 from domain name registrars, your name and contact information (physical address, email address, and phone number) are shared with them, adhering to ICANN domain registration rules.
Reselling partners: Personal information may be shared with authorized reselling partners in your region, specifically for contacting you about products you’ve downloaded or services you’ve signed up for. An opt-out option will be provided for continued collaboration with a partner.
Marketplace application developers: If you install or purchase any application developed using CRM HUB 360’s APIs on the online marketplace, your name and email address will be shared with the application developer for direct engagement. CRM HUB 360 does not control the use of your personal information by developers, and it is subject to their privacy policies.
Other cases: Additional scenarios for sharing information covered under Parts I and II are detailed in Part III.
Our products and services are not intended for individuals under 16. CRM HUB 360 does not knowingly collect personal information from children under 16 years of age for its own purposes. Should we become aware that a child under 16 has provided personal information, we will take the necessary steps to delete such information. If you believe a child under 16 has submitted personal information, please contact us with details, and we will promptly delete the information. However, when using our products, you may collect information about individuals who could be children. If you process information related to children, you acknowledge responsibility for complying with applicable laws and regulations governing the protection of such personal information.
At CRM HUB 360, we prioritize data security. We are certified for industry standards (referenced here) and have implemented administrative, technical, and physical safeguards to prevent unauthorized access, use, modification, disclosure, or destruction of entrusted information. If you have security concerns, we encourage you to review our Security Policy or contact us with any questions.
To ensure adherence to this Privacy Policy, we have appointed a Data Protection Officer. For questions or concerns about our privacy practices regarding your personal information, reach out to our Data Protection Officer or by mail us.
We share personal information and service data within the CRM HUB 360 Group and with third parties engaged by CRM HUB 360. By accessing our products or providing personal information or service data, you understand the processing, transfer, and storage of your information within India and other countries where CRM HUB 360 operates.
To assist with your data protection obligations, we are ready to sign a Data Processing Addendum (DPA). Request a DPA from CRM HUB 360 by completing this form, and we will provide it for your signature.
To enhance productivity and predictive capabilities, we employ technologies like regex parsing, template matching, artificial intelligence, and machine learning. Your service data is used for improving algorithm accuracy (anonymized crops) and developing organization-specific models. We prioritize privacy and confidentiality, utilizing our organization’s data along with external sources.
While some browsers support ‘Do Not Track’ (DNT) features, we currently do not take action in response to these signals.
Pages on our websites may contain links to external sites with separate privacy policies. Exercise caution in sharing personal information on blogs and forums, as the information provided may be used for unsolicited contact. For removal requests, contact us.
Our websites may include social media widgets (e.g., Facebook “like” buttons) collecting information governed by the respective companies’ privacy policies.
We may disclose personal information and service data to comply with legal obligations, enforce our rights, investigate illegal activities, or protect user safety.
In the event of a business sale, acquisition, or merger, we ensure the acquiring entity honors our commitments. You will be notified of any ownership changes affecting your personal information and service data.
We conduct periodic reviews to ensure adherence to this Privacy Policy. If you have concerns, contact us. We will address concerns promptly, coordinating with regulatory authorities if needed.
We may modify the Privacy Policy, notifying you through service announcements or emails. Significant changes affecting your rights will provide at least 30 days‘ notice via email. Your continued use after changes constitutes agreement. Check back periodically for updates.
Complete CRM solution at one place is never a catch! CRM HUB360 seamlessly integrates multiple realms of features under one platform.
